J.B. Shepard

26 Feb 2017

Do you work with untrained or poorly trained dogs?

We have worked with dogs of literally every training level, including free roaming strays in South America and recently rescued street dogs here in Baltimore, all with great results. That said, even a good dog can be triggered. Please let us know prior to your shoot if your dog has any aggressive tendencies or known triggers. There’s no need to be embarrassed if this is the case, we work regularly with rescue animals and we completely understand. But we want to […]

Frequently Asked Questions (FAQ)

26 Feb 2017

Can I bring multiple dogs to my studio session?

We strongly encourage pet portrait clients with multiple dogs to book a separate studio session for each of their dogs. We have found that even bonded dogs from the same household tend to distract each other and needlessly complicate shoots. That’s not to say that we aren’t happy to accommodate owners who bring multiple dogs to their session, especially those traveling to the studio from further away. But even with that said, the vast majority of our clients from Washington […]

Frequently Asked Questions (FAQ)

26 Feb 2017

Do you accept guest posts?

If you are a dog or pet expert, such as a dog advocate, veterinarian, animal behavioralist, pet trainer, breeder, or groomer and would like to contribute to the Puptrait dog photography studio blog, odds are we’d love to feature you as a guest contributor, especially if you have something insightful to add to the conversation online or something to say that our visitors might find interesting to read and share on social media. For guest contributor consideration, please email submissions […]

Frequently Asked Questions (FAQ)

26 Feb 2017

Will you donate to our nonprofit dog rescue or advocacy?

Maybe. We actively support a number of local dog related nonprofits, including Bella’s Bully Buddies, the Baltimore Bully Crew and BARCS. We regularly donate free appointment slots to help adoptable and foster dogs find forever homes. Being a local and independent pet photography studio, there is of course a limit to how much we can give – even in how much of our time we can donate. But as a general rule of thumb, we usually try to help where […]

Frequently Asked Questions (FAQ)

26 Feb 2017

When do Puptrait gift certificates expire?

Puptrait Studio gift certificates and gift packages expire 60 months (5 years) from date of purchase. To purchase gift cards please visit our Gifts page

Frequently Asked Questions (FAQ)

26 Feb 2017

What is your studio’s refund policy?

All deposits and print orders are non refundable. We use only the best photo printers, paper and mounting materials resulting in a significant investment in production expenses for each order and as such, paid print orders can not be cancelled or refunded once placed. Gift packages and pet portrait session gift cards are non refundable and can not be redeemed for cash.

Frequently Asked Questions (FAQ)

26 Feb 2017

Is your pet photography studio insured?

Like most businesses, we carry both commercial liability and E&O insurance.

Frequently Asked Questions (FAQ)

26 Feb 2017

Can you cast dog models for commercial shoots?

We are not an animal talent agency. But if your commercial photography concept requires the recruitment of canine talent, chances are we can find the right dog to bring your vision to life. As one of the premier dog portrait photographers in the Baltimore / Washington D.C. region, we maintain a fairly sizable network of cooperative dogs in a variety of breeds, colors, markings, ages and sizes. More popular and common dogs breeds we’ve casted for commercial pet photoshoots: Pugs […]

Frequently Asked Questions (FAQ)

26 Feb 2017

How can I help you shoot more probono dog portraits?

We try to dedicate at least 1 day a week for the probono shooting of foster and rescue dogs in hope of helping them find forever homes. We would love to shoot more rescue dogs and expand our reach to help more rescue groups and foster organizations. But being an independent photo studio can make it a struggle to make ends meet at times. Honestly, the number one thing holding us back from photographing more rescue animals are those pesky […]

Frequently Asked Questions (FAQ)

26 Feb 2017

What happens if I fail to meet my minimum print commitment?

The short answer is, nothing. Our pet portrait clients are not required to purchase any prints. There are no penalties or surprise fees is you fail to meet your minimum print commitment. However, if you spend $750 or more with us on post-session prints within 30 days of the delivery of your proofs we will discount your first print order by $250.

Frequently Asked Questions (FAQ)

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