Terms of Use & Frequently Asked Questions

Do you charge a rescheduling fee?

There is no rescheduling fee for pet portrait sessions with 48 hours notice.

To reschedule please email the studio at rebook@puptrait.com. Rescheduling requests within 48 hours of your scheduled shoot date will require an additional deposit to be made to lock down a second future date and will raise a client’s post shoot print commitment by the additional deposit amount.

Should I have received a confirmation email?

Yes, you should have received a confirmation email when you booked your Puptrait appointment.

If you did not receive an email, please check your spam folder or call us immediately to confirm that your order was processed. The number at the studio is 443.604.0711.

Do you work with puppies or unvaccinated dogs?

Absolutely. We work with dogs of all ages, from knock kneed puppies to less mobile senior dogs.

If your dog has a behavior, mobility, training or health concern, such as not completing their second round of DHPP vaccinations (vaccines for distemper, adenovirus [hepatitis], parainfluenza, and parvovirus) please call prior to booking to ensure that we can accommodate your pet accordingly.

Do you supply props or costumes?

Due to health, parasite and disease transmission concerns we never reuse cloth or furry props between shoots. However, we do try to keep a small selection of Paper Hats available for private sessions at the studio. All Paper Hats are created by hand by our studio founder and lead pet photographer, J.B. Shepard. To learn more about our signature Paper Hats please review this post explaining Paper Hat session details. Please note that the minimum print commitment for Paper Hats shoots is double that of our standard private pet portrait sessions.

You are welcome to bring props to your session or for a fee we can acquire or build custom props and sets for your shoot. 

Please call the studio at 443.604.0711 learn more about our prop, costume and set building expertise.

Will you work with dogs with communicable diseases or parasites, like fleas?

No, unfortunately, we absolutely can not work with dogs with transmittable diseases or parasites.

If your dog has a communicable disease or parasite we will be unable to photograph them until your dog is healthy. We apologize for any inconvenience this may cause but we must put the safety or our patrons first and foremost.

Do you shoot outside in the rain?

We use studio style strobes and mono lights when shooting on location, expensive equipment that is unfortunately not weather resistant.

If it looks like it might rain during your on-location shoot, you are welcome to change it to an in-home or in-studio shoot. Please note that changes in location may effect print minimums if our location changes. To change locations or shoot types, please call the studio at 443.604.0711

Do dog owners need to be present for the shoot?

All dogs must be accompanied by an adult (18+) human who is familiar to the pet and comfortable handling them. This person does not have to be an owner, but should be someone who the dog trusts.

Photo shoots can be a weird and stressful experience for dogs, having a familiar face and hand available will go along way towards making your animal feel at ease.

Do you work with untrained or poorly trained dogs?

We have worked with dogs of literally every training level, including free roaming strays in South America and recently rescued street dogs here in Baltimore, all without incident. That said, even a good dog can be triggered. Please let us know prior to your shoot if your dog has any aggressive tendencies. We do have dogs at our studio location, so please only book an in-home or on-location shoot (and not in studio) if your dog is leash aggressive, food aggressive or has demonstrated aggressiveness towards other animals. There’s no need to be embarrassed if this is the case, we work regularly with rescue animals and we completely understand. But we want to ensure that your dog during its portrait session is at it’s calm, natural state, and more importantly that everyone remains safe at all times.

Your print costs look expensive, I thought you were cheap?

We are actually one of the most affordable professional dog photography companies in the Baltimore and Washington D.C. area! As we don’t charge sitting fees or shipping fees all of our standard production costs (shooting, editing, proofing, etc) are bundled into our easy to budget print fees.  We do require a small deposit upfront, just to ensure that we’re only working with clients serious about hiring us, but otherwise we assume all of the upfront risk – lending most of our clients the freedom to purchase only the prints they want. 

How do I pick what prints I want?

After your dog photography session we will take a few days to go through your images and hand pick the absolutely best of the best. We will then use digital editing tools to improve these dozen or so high quality images – maximizing sharpness, color, tone and contrast. When your images are ready they are then uploaded to a dedicated online proofing page for you to review and we will schedule a print consultation to walk through your various paper, size and mounting options, as well as answer any questions you may have. You should expect your print consultation should take roughly 15 to 30 minutes, but these print consultations can go a little longer for larger jobs or when a client has a lot of questions.

Will I get digital copies of my prints?

Absolutely. You’re welcome to download and share the watermarked digital proofs from your session.

What if I don’t need prints?

A lot of our commercial pet product and pet centric small business clients don’t want prints, and we’re happy to work with them on a per diem or hourly rate instead. For quotes and availability for commercial dog photography, please send your RFP or shoot spec to commercial@puptrait.com.

What happens if I fail to meet my minimum print commitment? 

If you fail to meet your minimum post shoot print commitment within 30 days of your proofing date, the only thing that happens is that we apply your deposit to your session fee instead of your print, i.e. your sitting fee is not waived. For most clients, their deposit amount and session fee are the same. But if you meet your minimum print commitment we will waive your session fee and apply 100% of your deposit to your print order.

Does Puptrait supply dog models for commercial shoots?

We are not an animal talent agency. However, if a production concept requires the recruitment of canine talent, chances are we can find the right dog to bring your vision to life. Please note, that while we are experienced animal handlers we are not certified as Animal Safety Representatives by the American Humane Association.  To learn more about acquiring canine talent booking, please send your RFP, script or shoot spec to comm@puptrait.com

Is the Puptrait Studio insured?

We carry commercial liability insurance.

Do you guarantee or warranty your work?

Our photo prints are guaranteed to be 100% free of printing and manufacturing errors such as streaks and tears. Please note that while we take great lengths to ensure consistency throughout the proofing process, we can not guarantee variations in tone, luminosity or saturation for the simple fact that we have zero control over how your monitor is calibrated. If you do receive flawed prints, return the item in its original packaging within 14 days of receipt, and we will replace the faulty prints at no additional charge. You are responsible for return shipping costs. We strongly encourage you to return your item via a trackable method. We are not responsible for damage arising to prints after they have been received by the customer.

What is your refund policy?

All deposits and print orders are non refundable. We use only the best photo printers, paper and mounting materials resulting in a significant investment in production expenses for each order and as such, paid print orders can not be cancelled or refunded. Gift packages are non refundable and can not be redeemed for cash.

Do you sell gift certificates or can I gift a Puptrait session?

Absolutely. Just prepay the amount you would like to gift and give us the recipients name and contact info, and we’ll take care of the rest. Please write gift@puptrait.com for gift certificate details.

My gift package expired? Can I still claim it?

We extend a 60 day grace period to all gift package expiration dates. But please call us as soon as possible at 443.604.0711 to discuss setting up your session.

Will you donate to our dog or pet centric nonprofit, rescue or advocacy?

Maybe. We try to help when we can. But we ask that you please keep in mind that we are a small studio. We try to actively support a number of local dog related nonprofits, including Bella’s Bully Buddies, the Baltimore Bully Crew and BARCS. But if we can do more to help, we want to do more to help. We regularly donate free appointment slots to help adoptable and foster dogs find forever homes. If you operate a rescue please reach out to us about our availability.

I’ve seen your probono work, how can I help you shoot more?

Currently we donate roughly 1 day a week to the shooting of foster and rescue dogs in hope of helping them find forever homes. We’re also working on a fine art portrait series featuring fosters from Bella’s Bully Buddies called “Bullies of Baltimore” in front of local landmarks and sights, of which 100% of profits will donated back to support Bella’s. If you would like to help us shoot even more dogs and make a larger impact with this fantastic organization, please consider purchasing dog art prints from our website. Besides receiving great looking prints, each purchase helps us afford to spend more probono work with unhomed dogs and a portion of each purchase goes directly to Bella’s Bully Buddies.

Do you accept guest bloggers?

We do. If you are a dog or pet expert, such as a veterinarian, animal behavioralist, groomer, or representative of a pet product and would like to contribute to the Puptrait blog, please contact us at guest@puptrait.com. Please be sure to view our guest contributor guidelines prior to inquiring.