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Terms of Use & Frequently Asked Questions

Do you charge a rescheduling fee?

Clients may reschedule portrait sessions within 15 days notice to any available time slot at no additional cost. To reschedule please email the studio at rebook@puptrait.com. Rescheduling requests within 15 days of your scheduled shoot date will require an additional deposit to be made to lock down a second future date. Clients are permitted to reschedule once without raising their minimum print commitment, however each additional rescheduling will increase your print commitment by $99.

Should I have received a confirmation email?

Yes, you should have received a confirmation email when you booked your Puptrait appointment. If you did not receive an email, please check your spam folder or call us immediately to confirm that your order was processed. The number at the studio is 443.604.0711. ask for J.B., he’s likely to know what’s going on.

Do you work with puppies?

Absolutely! We work with dogs of all ages, from knock kneed puppies to less mobile senior dogs. If your dog has a behavior, mobility, training or health concern, such as not completing their second round of DHPP vaccinations (vaccines for distemper, adenovirus [hepatitis], parainfluenza, and parvovirus) please call prior to booking to ensure that we can accommodate your pet accordingly.

Do you shoot outside in the rain?

We use studio style strobes and mono lights when shooting on location, expensive equipment that is unfortunately not weather resistant. If it looks like it might rain during your on-location shoot, you are welcome to change it to an in-home or in-studio shoot. Please note that changes in location may effect print minimums if our location changes. To change locations or shoot types, please call the studio at 443.604.0711

Do you supply props or costumes?

Due to health, parasite and disease transmission concerns we NEVER reuse props between shoots. You are welcome to bring props to your session. Or for a fee we can acquire props, even build sets for your shoot. Please call the studio at 443.604.0711 learn more about our prop, costume and set building expertise.

Do I need to be present for the shoot?

All dogs must be accompanied by an adult owner who is familiar to the pet and comfortable handling them. Photo shoots can be a weird experience for dogs, having a familiar face and hand available will go along way towards making your animal feel at ease.

Do you work with untrained or poorly trained dogs?

We have worked with dogs of literally every training level, including free roaming strays in South America and recently rescued street dogs here in Baltimore, all without incident (Please note: we no longer work with “wild animals” as our insurance company has informed us of it being a very bad terrible business idea). That said, even a good dog can be triggered. Please let us know prior to your shoot if your dog has any aggressive tendencies. We do have dogs at our studio location, so please only book an in-home or on-location shoot (and not in studio) if your dog is leash aggressive, food aggressive or has demonstrated aggressiveness towards other animals. There’s no need to be embarrassed if this is the case, we work regularly with rescue animals and we completely understand. But we want to ensure that your dog during its portrait session is at it’s calm, natural state, and more importantly that everyone remains safe at all times.

My dog has a communicable disease or a parasite, like fleas, will you work with them?

Unfortunately, we can not. If your dog has a communicable disease or parasite we will be unable to photograph them until your dog is healthy. We apologize for any inconvenience this may cause but we must put the safety or our patrons first and foremost.

Your print costs look expensive, I thought you were cheap?

We are actually one of the most affordable dog photographers in the Baltimore area! A lot of dog owners come to us and feel the same way, but that’s only until they realize everything that comes bundled with their order. We do not charge separately for session or sitting fees, post processing, basic touchup’s or even for shipping – your entire Puptrait commission is bundled into one simple to budget price. We do require a small deposit upfront, just to ensure that we’re only working with clients serious about hiring us, but otherwise we assume all of the upfront risk – lending our clients the freedom to purchase only the prints they want.

How do I pick what prints I want?

After your dog photography session we will take a few days to go through your images and hand pick the absolutely best of the best. We will then use digital editing tools to improve these 6-10 high quality images – maximizing sharpness, color, tone and contrast. When your images are ready they are then uploaded to a dedicated password protected page for you to review and we will schedule a print consultation to walk through your various paper, size and mounting options, as well as answer any questions you may have. Your print consultation should take roughly 15 to 30 minutes.

Will I get digital copies of my prints?

Absolutely. Just confirm that your print order arrived free of production errors and shipping damage, and we will send you watermarked social media friendly sized digital copies of your entire print order.

What if I don’t want prints?

A lot of our commercial pet product and pet centric small business clients don’t want prints, and we’re happy to work with them on a per diem or hourly rate instead. For quotes and availability for commercial dog photography, please send your RFP or shoot spec to comm@puptrait.com

Does Puptrait supply dog models for commercial shoots?

We are not an animal talent agency. However, if a production concept requires the recruitment of canine talent, chances are we can find the right dog to bring your vision to life. Please note, that while we are experienced animal handlers we are not certified as Animal Safety Representatives by the American Humane Association.  To learn more about acquiring canine talent booking, please send your RFP, script or shoot spec to comm@puptrait.com

Is the Puptrait Studio bonded and insured?

We carry commercial liability insurance under our incorporated name, PXLFY LLC.

Do you guarantee or warranty your work?

Our photo prints are guaranteed to be 100% free of printing and manufacturing errors such as streaks and tears. Please note that while we take great lengths to ensure consistency throughout the proofing process, we can not guarantee variations in tone, luminosity or saturation for the simple fact that we have zero control over how your monitor is calibrated. If you do receive flawed prints, return the item in its original packaging within 14 days of receipt, and we will replace the faulty prints at no additional charge. You are responsible for return shipping costs. We strongly encourage you to return your item via a trackable method. We are not responsible for damage arising to prints after they have been received by the customer.

What is your refund policy?

All deposits and print orders are non refundable. We use only the best photo printers, paper and mounting materials resulting in a significant investment in production expenses for each order and as such, paid print orders can not be cancelled or refunded. Gift packages are non refundable and can not be redeemed for cash.

Do you sell gift certificates or can I gift a Puptrait session?

Absolutely. Just prepay the amount you would like to gift and give us the recipients name and contact info, and we’ll take care of the rest. Please write gift@puptrait.com for gift certificate details.

My gift package expired? Can I still claim it?

We extend a 60 day gracce period to all gift package expiration dates. But please call us as soon as possible at 443.604.0711 to discuss setting up your session.

Will you donate time, shoots, funds or prints to our dog or pet centric nonprofit, rescue or advocacy?

Maybe. We try to help when we can. We try to actively support a number of local dog related nonprofits, including Bella’s Bully Buddies, the Baltimore Bully Crew and BARCS. But if we can do more to help, we want to do more to help. We regularly donate free appointment slots to help adoptable and foster dogs find forever homes. If you operate a rescue please reach out to us about our availability.

I’ve seen your probono work, how can I help you shoot more?

Currently we donate roughly 1 day a week to the shooting of foster and rescue dogs in hope of helping them find forever homes. We’re also working on a fine art portrait series featuring fosters from Bella’s Bully Buddies called “Bullies of Baltimore” in front of local landmarks and sights, of which 100% of profits will donated back to support Bella’s. If you would like to help us shoot even more dogs and make a larger impact with this fantastic agency, please visit our Patreon page and consider pledging a few dollars every month. Of course, hiring us for private sessions helps as well.

Do you accept guest bloggers?

We do. If you are a dog or pet expert, such as a veterinarian, animal behavioralist, groomer, or representative of a pet product and would like to contribute to the Puptrait blog, please contact us at guest@puptrait.com